Store Policy

PAYMENT

We accept payment with Visa, Mastercard and American Express. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK Danish kroner and include VAT. Atelier MMN uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

SHIPPING TO DENMARK

Packages will be shipped within 1-3 business days unless otherwise stated. All packages are sent with DAO to the nearest parcel shop.

INTERNATIONAL SHIPMENT

For international shipping, the item must be purchased through the international site www.vestiairecollective.com. Here it is possible to get worldwide shipping.

RIGHT OF COMPLAINT

A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to undisclosed defects in the material or product. The complaint does not apply to defects or damage committed by incorrect use of the goods. Atelier MM will cover return costs to a reasonable extent. Please contact hello@atelier-mm.store with information about the error. If the complaint is accepted, the item must be returned and you will receive a refund.

RETURNS

There is a 14-day full return policy on all items purchased on Atelier MM's website. This does not include items purchased through Trendsales or Vestiaire Collective. The period is calculated from the day you receive the order. When returning, please contact hello@atelier-mm.store. In the message, you must inform that you wish to make a return. A return form will then be sent by email. You must inform us about the return no later than 14 after the purchase was made. After you have informed the return items must be shipped to us within the following 14 days. It is recommended that it is shipped with DAO as both parties here regularly receive notification of the status of the shipment. It is the customer's responsibility to pay the shipment cost for the return package, and that the package arrives and is intact. Packages sent on COD are not accepted.

CONDITION OF RETURN ITEMS

You are only liable for any deterioration in the value of the product, which is due to handling other than what is necessary to determine the nature of the product, its properties and the way in which it looks. In other words - you can try the item in the same way as if you tried it in a physical store. If the item has been tested in addition to what has been described above, we consider it to be used, which means that upon cancellation of the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item. In order to receive the entire purchase amount back, you must therefore do the same as you can in a physical store. You may try on the item at home, like in a fitting room of a store, but not take it into actual use.

COMPLAINTS

Complaints can be sent to hello@atelier-mm.store.

If you wish to complain to the Danish Competition and Consumer Authority, the complaint can be sent to the following address:

The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk


If you are a consumer residing in another EU country, you can send your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our e-mail address: hello@atelier-mm.com

Cookie and Privacy Policy

INTRODUCTION

When you visit our website, information about you is collected, which is used to customize and improve our content. If you do not want the information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

COOKIES

The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics, and targeting ads. Cookies cannot contain malicious code such as a virus. It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering. You may risk that the website does not work optimally and that there is content that you can not access.

Personal Information

GENERAL

Personal information is all kinds of information that to some extent can be attributed to you. When you use our website, we collect and process a number of such information. It happens e.g. by access to content if you sign up for our newsletter, participate in contests or surveys, register as a user or subscriber, use services or make purchases through the Website. We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you yourself give explicit consent to this and enter the information yourself, the following is also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or purchasing.

SECURITY

We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or come to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

PURPOSE

The information is used to identify you as a user and to register your purchases and payments, as well as to be able to provide the services you have requested, such as to receieve a newsletter. In addition, we use the information to optimize our services and content.

PERIOD OF STORAGE

The information is stored for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of storage. It is therefore not possible to specify a general time frame for when information is deleted.

DISCLOSURE OF INFORMATION

Data about your use of the website, geographical location, gender and age segment, etc. passed on to third parties to the extent that this information is known. We also use a number of third parties for the storage and processing of data. These third parties include Wix, Stripe and Shipmondo. These process information solely on our behalf and may not use it for their own purposes. Disclosure of personal information such as name and e-mail, etc. will only happen if you give your consent. We only use data processors in the EU or in countries that can provide your information with adequate protection.

INSIGHT AND COMPLAINTS

You have the right to be informed of the personal data we process about you. In addition, you may at any time object to the use of information. You may also revoke your consent to the processing of information about you. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: hello@atelier-mm.store. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Danish Data Protection Agency.

PUBLISHER

The website and all its content are owned and published by the company Nala (CVR number: 38453122)

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